TIME MAGAZINE (12/18/06) ON "EMOTIONAL INTELLIGENCE"

THE "DONALD" AND "EMOTIONAL INTELLIGENCE"

TO QUOTE: TIME MAGAZINE'S ARTICLE ON PAGE 53, IN THEIR 12/18/06 ISSUE.

"Developing good people skills. EQ, or emotional intelligence, is as important as IQ for success in today's workplace."

There is no doubt that "the" Donald has been successful in his business life and is not lacking in IQ...however, what is more important is how his EQ could use a little help.

EQ=Emotional Intelligence. In my opinion, a person's EQ is far more important. To have the capacity to create positive outcomes in relationships with others, as well as the capacity to sense the feelings and needs of others, can result in better communication skills. When you watch the "Apprentice" TV show, you will notice that Donald prides himself on listening to people's views, problems and concerns.

I have noticed the "immature" bantering between Rosie and Donald....is this Emotional Intelligence?

As you can see....social awareness (the ability to read, understand and empathically address the emotions of another person) is missing.

As you can see...relationship management (the ability to manage and seek common ground and build a healthy rapport) is missing.

Do they care? Maybe not. Is this all hype? Maybe so.

Emotional Intelligence is an important communication skill that can be learned.

If you want more information about this very important subject contact ANGER MANAGEMENT SERVICES in Beverly Hills, CA, for more information on how to develop helpful people skills through better communication and raise your EQ.

email - info@anger411.com

WEB SITE: www.anger411.com

BAGELS AND ANGER

BAGELS AND ANGER

Yesterday I walked into one of West L. A.’s well-known bagel stores to purchase a dozen whole wheat and raisin bagels.

The 4 workers behind the counter were preoccupied; and so I, along with 3 other people, just stood there waiting to be acknowledged.
Since the lack of service lasted several minutes, I decided to say “hello” to the 4 workers, so they would look up.

The response from one of the young men was an “ANGRY” and “RAGING” …”We’re busy!”…and then silence in the store. After a few minutes, one of the workers came to the front of the counter and said he was sorry I had to wait. I placed my order, got my bagels and proceeded to leave the store, when it struck me that all of this was not the way I wanted to be treated.

So, I waited until the “ANGRY” young man was visible to my eye, and I walked over to him and asked if I could speak to him. I don’t think I can put in print how his eyes looked, but I’ll try. If you were to look at a charging tiger in the eyes right before attacking you, that would be the look.

I asked his permission to talk to him. Hesitantly, he said o.k. What proceeded was my explanation of how I experienced his reaction to my “hello”, and how I thought his inability to treat a customer with respect was probably a red flag of impending trouble in other areas of his life.

I told him I was an Anger Management Facilitator. He explained that his boss had just “chewed him out” for smoking on the premises and that he was so mad at his boss that he was shaking inside his body.
We talked for while; and I asked him if I could give him some suggestions on ways to speak to others, when he felt like he did. Again, he hesitantly said o.k. He said he had NO role models in his life that spoke with respect to others and no one had ever given him words to say or ways to think when he was angry. He also admitted that other problems were occurring in his life that were adding to his aggressive reactions. I basically said he needed to get help with his aggression and anger or he could end up in jail or dead. He agreed! He put his hand out to me to shake; and thanked me for not ignoring his behavior. He said he appreciated that I had cared to talk to him. We shook hands and I said goodbye.

How often have you been mistreated by a service person while you were shopping or were you the worker who was mistreating the customer? Do you take your personal problems to work with you and then act out in nasty or angry ways to others around you?

If all this sounds too familiar to you, for further information on how you can help yourself (or someone else you know),
Call Anger Management Services,
Karen Golob, CAMF, CH
310-276-1342
or email: info@anger411.com